How to claim

Make claiming a breeze with HSF Health Plan

  • Visit a registered practitioner of your choice
  • Submit your claim form with receipts
  • Once approved you’ll get your money back
Step 1

See a practitioner

Our health plans save you money on consultation and treatment fees. Find a registered and qualified practitioner.

Any practitioner you choose should be insured.

If you are unsure, please call us on 02072021381.

Step 2

Fill in a claim form

Download and submit a digital claim form, don’t forget your receipt(s).

Get a receipt that includes your name, practitioner details, treatment received, date, and total cost.

You can scan or take a picture of your receipt. Submit both to us at

Personal accident claim forms are available upon request. Please contact us at

Step 3

It’s time to get cashback

Once your claim is approved, you will receive an email notification to check your MyPolicy account.

In your MyPolicy Mailbox, you will recieve a letter confirming payment.

More information about MyPolicy is below.

Login to MyPolicy

Check your benefit balances, be notified when
a claim is approved, see your policy details and
access your added extras on HSF Assist®.
Don’t have an account? Click here to register.

Claims (FAQs)


How can I make a claim?

Find a registered insured practitioner, download and submit a claim form, and send a scan or photo of your receipt when you send us your claim form. Submit both to us at

Download the Interactive Claim Form

*Personal accident claim forms are available upon request.

What should I do if I haven't received my welcome email and letter?

Please allow up to 14 days after receiving your first pay for the welcome email and letter to arrive. Be sure to check your spam or junk inbox to make sure it hasn’t been filtered there. If you still haven’t received anything after this period, please reach out to us by emailing

What happens if my receipt exceeds the cover allowance?

If your receipt surpasses the cover allowance, HSF will still process the receipt. However, you will only receive the maximum cover amount applicable. Alternatively, if you have already utilized a portion of your cover, you will receive the remaining amount left to claim.

How long does it typically take for funds to appear in my account?

The processing time for funds to appear in your account may vary. Please refer to your specific policy or contact our customer service for more precise information regarding the processing timeframe.

How can I check the remaining amount I have left to claim?

You can easily monitor the amount remaining for you to claim by logging into your My Policy account. There, you will find a clear breakdown of your remaining balance and claimable amounts.