Health Plans for Lothian Buses Employees

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Frequently asked questions (FAQs)

Get the clarity you need with our FAQ help section.

 

Interested in increasing your cover?

To make changes to your policy, please complete the application form on pages 25 to 27 of the brochure and tick the scheme which fits your needs. You can email this over to customer@hsf.eu.com or post the form to us.

Want to add a partner or children to your plan?

To add your partner or dependent children (under 18 years old) to your policy, please add their details to the application form on pages 25 and 26 of the brochure. You can email this over to customer@hsf.eu.com or post the form to us.

How can I make a claim?

Find a registered insured practitioner, download and submit a claim form, and send a scan or photo of your receipt when you send us your claim form. Submit both to us at claims@hsf.eu.com.

Download Interactive Claim Form
A PDF editable form to submit a claim

*Personal accident claim forms are available upon request.

Can't find what you're looking for?

Still have questions about your policy? Your dedicated Account Executive will be happy to hear from you, please contact Warren Vale at 07976638031 or email warren.vale@hsf.eu.com.

Alternatively, you can contact HSF health plan on 0800 917 2208 or email enquiries@hsf.eu.com.