Privacy Policy

This page explains how uses any information you give to us, and the ways in which we protect your privacy.

The Data Protection Act

Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We use leading technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to third parties unless you give us permission to do so. For a small fee and satisfactory identification evidence you may request a copy of the information we hold about you.

What information do we collect?

We collect two kinds of information from visitors to Health Cash Plan Application information and site usage information from session cookies and log files.

Health Cash Plan Applications

If you make an application for a Health Cash Plan through the website, we collect three types of information: your personal details (including those of your partner and any dependants), your Medical details (including those of your partner and any dependants) and payment details.

Personal details

The personal details we collect are: your personal and contact details including name, address, date of birth, company name and address (if applicable), email address and telephone numbers. We also collect the name and date of birth of your partner (if applicable) and any dependants (if applicable).

The medical details we collect are: any conditions or illness you, your partner and any dependants may have had (or have) and the date any symptoms began.

Payment details

The payment details we collect are Direct Debit information. Direct Debit information will be used for automatic payments to be made from the bank account you provide. A copy of this information is kept securely by HSF health plan (and temporarily by our technology suppliers, Lumison and Whitespace).

For your security, applications will be accepted by our industry standard secure server software (SSL) and is among the best software available today. It encrypts all of your personal information, including bank details, name and personal details so that it cannot be read as the information travels over the Internet.

Application details are also stored on back-up tapes and discs to avoid loss of data. Such data will be held until you inform HSF health plan otherwise. In such circumstances your registration will immediately cease.

Medical details

The medical details we collect are: any conditions or illness you, your partner and any dependants may have had (or have) and the date any symptoms began.

Personal and Medical details are stored to allow us to approve your application and send you relevant information relating to it. A copy of this information is kept securely by HSF Health Plan and our technology suppliers, Lumison and Whitespace.

Site usage information – Log files and Google Analytics

This website uses log files and Google Analytics to tack visits to the website in order to inform changes to the layout of the site and to the information on it, based on the way that visitors move around it.

Log files do not contain any personal information but may record the IP address and type of web browser and operating system used during a visit to the website. This information will be kept securely on computer by Whitespace and Lumison, the technology providers for the website.

Google Analytics is a web analytics service provided by Google, Inc. Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) and will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

External links is not responsible for the content of external internet sites.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Last updated September 2012.