2021 – Bear With Us!

We would like to take this opportunity to assure you that we are doing everything we can to continue to service our HSF policyholders during these difficult times.

In order to continue to keep our offices open throughout the pandemic and to ensure the safety of our staff it has been necessary for some of our colleagues to work from home. As a result, our response times may be altered but please be assured that we will deal with customer queries as quickly as possible.

Working at computer

We apologise for any inconvenience this may cause and thank you for your patience as we work through these difficult times.

Find a Practitioner

Although we are not able to recommend any specific practitioner, to assist you in finding someone suitably qualified, please go to www.hsf.co.uk/practitioners.

1. Download a claim form

Claim form download

Personal Accident claim forms are available upon request. Please contact us at claims@hsf.eu.com

2. Fill in form and provide receipt(s)

In order to support our policyholders during the current Coronavirus situation, we will be accepting scanned copies or good quality pictures of receipts with a completed claims form (which can be downloaded opposite) and submitted to claims@hsf.eu.com.

You may need to install Adobe Reader in order to fill in your form. This is a free software. Download from here Adobe Reader download

Please open the form using any of the following browsers:

Internet Explorer

If you are using the Firefox browser, you will need to download the form first before completing, See image below.

Click on download button

Just follow these steps:

1. Download the editable claim form.
2. Fill in the details of your claim on the form.
3. Save the form.
4. Scan any receipts either with a scanner or use your mobile phone to take a good quality picture of the receipts.
5. Email claims@hsf.eu.com with a short message attaching any scanned receipts and the saved form.

Alternatively, you can call us on 020 7202 1381 where a member of our claims team will be happy to assist with your query.


3. Payment of your claim – check MyPolicy

When a claim has been approved, you will receive an email notifying you to check your MyPolicy account. In your MyPolicy Mailbox, there will be a letter confirming payment.

If you do not have a MyPolicy account, please visit MyPolicy to register. More information about MyPolicy is below.


Have you visited your MyPolicy page yet ? Through MyPolicy you can check your benefit balances, be notified when a claim is approved, download a claim form, check your scheme details and access information on your HSF Assist® service.