Submit a Claim Online

Although we are not able to recommend any specific practitioner, to assist you in finding someone suitably qualified, please go to www.hsf.co.uk/practitioners.

Submit your claim through your MyPolicy account by clicking “Start a Claim.”                              

Be sure to upload clear, scanned copies or good-quality photos of your itemised receipt(s) during the process.

Please note: we no longer accept claims by email — all claims must be submitted online through MyPolicy or via post.

You can download the postal claim forms or the online claiming guide below:

Download Claim Form

Download Online Claiming Guide

Please ensure you enclose original receipts or good-quality copies when submitting your postal claim form. Return your completed form and receipts to: HSF Health Plan, 24 Upper Ground, London, SE1 9PD.

Personal Accident claim forms are available upon request. Please call us on 020 7202 1381 and a member of our claims team will be happy to assist you.

 

Check Your Payment Status via MyPolicy

When a claim has been approved, you will receive an email notifying you to check your MyPolicy account. In your MyPolicy Mailbox, there will be a letter confirming payment. If you do not have a MyPolicy account, please visit MyPolicy to register. More information about MyPolicy is below.

MyPolicy

Have you visited your MyPolicy page yet? Through MyPolicy you can submit and track your claims, check your scheme details, access your terms and conditions, check your benefits balances, and stay updated via your mailbox.

You’ll also find helpful extras in the benefits section – including details on HSF Assist and how to set up your HSF Perkbox account.