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Can I get cover for my partner and family?

Yes. Simply give details of your partner and children under 18 in your application and they will be included in the HSF health plan scheme you choose providing they live at the same address.

Can I increase to a higher scheme at any time?

Yes, you may change schemes up until your 71st birthday.

How do I receive my money?

By a direct payment to your bank account.

Do older people pay higher contributions?

No, all ages pay the same rates.

Are benefits taxable?

No. You keep all you receive from HSF health plan.

How do I make a claim?

Claim forms are available to download or alternatively please call 020 7202 1381.

How do I receive my money?

By a direct payment to your bank account.

What qualifying periods are imposed?

For most benefits claims will be accepted after three months; any exceptions are clearly indicated in our terms and conditions.

When does my cover begin?

Cover begins on the date printed on your registration certificate and qualifying periods begin on that date as well.

How do I receive my money?

By a direct payment to your bank account.

What qualifying periods are imposed?

For most benefits claims will be accepted after three months; any exceptions are clearly indicated in our terms and conditions.

Are benefits taxable?

No. You keep all you receive from HSF health plan.

Can I join at any age?

Anyone between the ages of 16 and 70 may join.

Can I get cover for my partner and family?

Yes. Simply give details of your partner and children under 18 in your application and they will be included in the HSF health plan scheme you choose providing they live at the same address.

When does my cover begin?

Cover begins on the date printed on your registration certificate and qualifying periods begin on that date as well.

Do I need a medical to join?

No. You need only complete the health declaration in the application.

How do I receive my money?

By a direct payment to your bank account.

Do older people pay higher contributions?

No, all ages pay the same rates.

What qualifying periods are imposed?

For most benefits claims will be accepted after three months; any exceptions are clearly indicated in our terms and conditions.

How do I pay?

By Direct Debit.

How do I make a claim?

Claim forms are available to download or alternatively please call 020 7202 1381.

How do I make a claim?

Claim forms are available to download or alternatively please call 020 7202 1381.

How can I make a complaint?

We’re here for you

We’re sorry to hear you’re unhappy with HSF Health Plan.

At HSF Health Plan, we strive to provide the highest standard of service to all our policyholders. We understand that things may not always go as planned, and we want to make sure that you feel heard and supported if you encounter any issues with our service.

We want to know how we can improve your experience. Our Customer Relations team are here to discuss and investigate your concerns and, if we’ve done something wrong, we’ll do everything we can to put it right.

How to make a complaint
If you have any concerns, please don’t hesitate to contact us by:

Telephone: 020 7928 6662
Email: customer.service@hsf.eu.com
In writing: Operations Manager, 24 Upper Ground, London, SE1 9PD

Please download our complaints procedure to find out full details of how to complain.