Coronavirus

As the country continues to deal with impact of COVID-19, we wanted to take this opportunity to assure you that we, at HSF health plan, are doing everything we can to ensure the safety of our staff and the continued delivery of service to you, our policyholders.

As the situation evolves there will inevitably be an impact on our service levels which may result in delays, but please be assured that we will do our utmost to respond as quickly as possible.

Our offices are closed but our staff are working remotely and our phone lines will operate between the hours of 10am to 3pm, Monday to Friday.

MyPolicy application is available to track claims, balances and payments. If you have not already signed up to MyPolicy, please do so at www.hsf.mypolicy.eu.com

HSF Assist continues to operate but we do anticipate some delays as demand for the GP Advice Line and Prescription Service increases. Details of this service can be accessed in your MyPolicy account.

General Enquiries

For general enquiries please call 0800 917 2208 or you can email us at enquiries@hsf.eu.com

Office telephone hours – during Coronavirus outbreak

Monday-Friday 10:00-15:00

Claims

To make a claim please complete our claim form. To contact our claims line direct please call on 020 7202 1381. Or you can email our claims team on claims@hsf.eu.com

Finance

For enquiries relating to policy payments, please email uk.contributions@hsf.eu.com or call 020 7202 1382

Additional telephone numbers in your area

HSF health plan’s telephone lines will remain open between 10am and 3pm Monday to Friday.

As we anticipate an increase in calls, you may like to contact our team of Account Executives. You will find their contact details below.

This service is available Monday – Friday between 10.00 – 3pm

South and East London and surrounding counties

Ryan Crown Tel – 07803 625745 Ryan.Crown@hsf.eu.com

West London and surrounding counties

Sally Hall Tel – 07970 829674 Sally.Hall@hsf.eu.com

North London, surrounding counties and East Anglia

Andrew Harris Tel – 07595 410825 Andrew.Harris@hsf.eu.com

The Midlands, South Wales and South West England

Heather Phipps Tel – 07967 171692 Heather.Phipps@hsf.eu.com

North West England and North Wales

Hamid Raza Tel – 07968 216035 Hamid.Raza@hsf.eu.com

Glasgow and West Scotland

Warren Vale Tel – 07976 638031 Warren.Vale@hsf.eu.com

Edinburgh and East Scotland

Christine Wark Tel – 07976 638030 Christine.Wark@hsf.eu.com

Head Office

HSF health plan
24 Upper Ground
London SE1 9PD

To find details of your policy and claims

If you want to review details of your policy and claims, register for your MyPolicy account at https://mypolicy.hsf.eu.com/Security/Login

 

Ireland Office

5 Westgate Business Park
Kilrush Road
Ennis
Co.Clare
V95 TR66

For general enquiries please call 1890 451 451 or you can email us at enquiries@hsf.eu.com

Office hours

Monday-Friday 09:00-17:00

Claims

To make a claim please complete our claim form. To contact our claims line direct please call on 1890 473 473 Or you can email our claims team on claims@hsf.eu.com

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Company registration details

HSF health plan Limited is the trading company of The Hospital Saturday Fund, a Registered Charity in the UK No 1123381 and in Ireland Registered Charity No 20104528. Both companies have their registered office at 24 Upper Ground London SE1 9PD Tel (0044/0) 20 7928 6662. HSF health plan Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority in the UK and is also regulated by the Central Bank of Ireland for conduct of business rules in Ireland. In the UK HSF health plan Limited is a Company Limited by Guarantee in England No 30869.

Telephone: 020 7928 6662