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Head Office

HSF health plan
24 Upper Ground
London SE1 9PD

Bank Holiday hours

Friday 22nd December – Closes at 11:45 AM
Monday 25th December – Closed
Tuesday 26th December – Closed
Wednesday 27th December – Closed
Thursday 28th December – Closed
Friday 29th December – Closed
Monday 1st January – Closed
Tuesday 2nd January – Normal times resumes

During these days, the website will be temporarily closed, resuming regular operations on January 2, 2024. We appreciate your understanding and wish you a wonderful holiday season!

Office telephone hours

Monday – Friday 9am to 5pm, call 0800 917 2208

To make a claim

To make a claim, please complete our claim form. To contact our claims line direct, please call on 020 7202 1381 or you can email our claims team on

To make changes or cancel your policy

If you need to cancel your cover, update your address or let us know about a change in circumstances, please email us on


For enquiries relating to policy payments, please email or call 020 7202 1382

To find out about HSF health plan

To join HSF health plan, change your level of cover or enquire to offer HSF health plan for your employees, please call 0800 917 2208 or you can email us at

To find details of your policy and claims

MyPolicy application is available to track claims, balances and payments. If you have not already signed up to MyPolicy, please do so at

Ireland Office

5 Westgate Business Park
Kilrush Road
V95 TR66

Office hours

Monday – Friday 9am – 5pm

Contact details for our Irish office

For more Irish office contact details, please click here.

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