As the country continues to deal with impact of COVID-19, we wanted to take this opportunity to assure you that we, at HSF health plan, are doing everything we can to ensure the safety of our staff and the continued delivery of service to you, our policyholders.

As the situation evolves there will inevitably be an impact on our service levels which may result in delays, but please be assured that we will do our utmost to respond as quickly as possible.

Our offices are open 10am to 3pm, Monday to Friday. Our staff continue to work remotely to ensure a good service for our customers.

MyPolicy application is available to track claims, balances and payments. If you have not already signed up to MyPolicy, please do so at

HSF Assist continues to operate and provides 24/7 GP Advice Line, Virtual Doctor, Counselling and Legal Support. Details of this service can be accessed in your MyPolicy account or by visiting the website at


Office telephone hours – during Coronavirus outbreak

Monday-Friday 10am to 3pm, call 0800 917 2208

Head Office

HSF health plan
24 Upper Ground
London SE1 9PD

To make a claim

To make a claim, please complete our claim form. To contact our claims line direct, please call on 020 7202 1381 or you can email our claims team on

To make changes or cancel your policy

If you need to cancel your cover, update your address or let us know about a change in circumstances, please email us on


For enquiries relating to policy payments, please email or call 020 7202 1382

To find out about HSF health plan

To find out more about our health plans or to change your level of cover, please call 0800 917 2208 or you can email us at

To find details of your policy and claims

If you want to review details of your policy and claims, register for your MyPolicy account at

Ireland Office

5 Westgate Business Park
Kilrush Road
V95 TR66

Office hours

Monday-Friday 10:00-15:00

Contact details for our Irish office

For more Irish office contact details, please click here.

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Company registration details

HSF health plan Limited is the trading company of The Hospital Saturday Fund, a Registered Charity in the UK No 1123381 and in Ireland Registered Charity No 20104528. Both companies have their registered office at 24 Upper Ground London SE1 9PD Tel (0044/0) 20 7928 6662. HSF health plan Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority in the UK and is also regulated by the Central Bank of Ireland for conduct of business rules in Ireland. In the UK HSF health plan Limited is a Company Limited by Guarantee in England No 30869.

Telephone: 020 7928 6662