January 2021 – Bear With Us!

We would like to take this opportunity to assure you that we are doing everything we can to continue to service our HSF policyholders during these difficult times.

In order to continue to keep our offices open throughout the pandemic and to ensure the safety of our staff it has been necessary for some of our colleagues to work from home.

Working at computer

As a result, our response times may be altered but please be assured that we will deal with customer queries as quickly as possible.
We apologise for any inconvenience this may cause and thank you for your patience as we work through these difficult times.


As the country continues to deal with impact of COVID-19, we wanted to take this opportunity to assure you that we, at HSF health plan, are doing everything we can to ensure the safety of our staff and the continued delivery of service to you, our policyholders.
As the situation evolves there will inevitably be an impact on our service levels which may result in delays, but please be assured that we will do our utmost to respond as quickly as possible.

Our offices are open 9am to 5pm, Monday to Friday. Our staff continue to work remotely to ensure a good service for our customers.

MyPolicy application is available to track claims, balances and payments. If you have not already signed up to MyPolicy, please do so at www.hsf.mypolicy.eu.com

HSF Assist continues to operate and provides 24/7 GP Advice Line, Virtual Doctor, Counselling and Legal Support. Details of this service can be accessed in your MyPolicy account or by visiting the website at https://hsfassist.com/


Office telephone hours

Monday – Friday 9am to 5pm, call 0800 917 2208

Head Office

HSF health plan
24 Upper Ground
London SE1 9PD

To make a claim

To make a claim, please complete our claim form. To contact our claims line direct, please call on 020 7202 1381 or you can email our claims team on claims@hsf.eu.com

To make changes or cancel your policy

If you need to cancel your cover, update your address or let us know about a change in circumstances, please email us on customer@hsf.eu.com


For enquiries relating to policy payments, please email uk.contributions@hsf.eu.com or call 020 7202 1382

To find out about HSF health plan

To find out more about our health plans or to change your level of cover, please call 0800 917 2208 or you can email us at salessupportteam@hsf.eu.com

To find details of your policy and claims

If you want to review details of your policy and claims, register for your MyPolicy account at https://mypolicy.hsf.eu.com/Security/Login

Ireland Office

5 Westgate Business Park
Kilrush Road
V95 TR66

Office hours

Monday-Friday 9am – 5pm

Contact details for our Irish office

For more Irish office contact details, please click here.

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