As the country continues to deal with impact of COVID-19, we wanted to take this opportunity to assure you that we, at HSF health plan, are doing everything we can to ensure the safety of our staff and the continued delivery of service to you, our policyholders.
As the situation evolves there will inevitably be an impact on our service levels which may result in delays, but please be assured that we will do our utmost to respond as quickly as possible.
Our offices are closed but our staff are working remotely and our phone lines will operate between the hours of 10am to 3pm, Monday to Friday.
MyPolicy application is available to track claims, balances and payments. If you have not already signed up to MyPolicy, please do so at www.hsf.mypolicy.eu.com
HSF Assist continues to operate but we do anticipate some delays as demand for the GP Advice Line and Prescription Service increases. Details of this service can be accessed in your MyPolicy account.
Office telephone hours – during Coronavirus outbreak
For enquiries relating to policy payments, please email firstname.lastname@example.org or call 020 7202 1382
Additional telephone numbers in your area
HSF health plan’s telephone lines will remain open between 10am and 3pm Monday to Friday.
As we anticipate an increase in calls, you may like to contact our team of Account Executives. You will find their contact details below.
This service is available Monday – Friday between 10.00 – 3pm
South and East London and surrounding counties
Ryan Crown Tel – 07803 625745 Ryan.Crown@hsf.eu.com
West London and surrounding counties
Sally Hall Tel – 07970 829674 Sally.Hall@hsf.eu.com
North London, surrounding counties and East Anglia
Andrew Harris Tel – 07595 410825 Andrew.Harris@hsf.eu.com
The Midlands, South Wales and South West England
Heather Phipps Tel – 07967 171692 Heather.Phipps@hsf.eu.com
North West England and North Wales
Hamid Raza Tel – 07968 216035 Hamid.Raza@hsf.eu.com
Glasgow and West Scotland
Warren Vale Tel – 07976 638031 Warren.Vale@hsf.eu.com
Edinburgh and East Scotland
Christine Wark Tel – 07976 638030 Christine.Wark@hsf.eu.com
HSF health plan
24 Upper Ground
London SE1 9PD
To find details of your policy and claims
If you want to review details of your policy and claims, register for your MyPolicy account at https://mypolicy.hsf.eu.com/Security/Login
5 Westgate Business Park
Company registration details
HSF health plan Limited is the trading company of The Hospital Saturday Fund, a Registered Charity in the UK No 1123381 and in Ireland Registered Charity No 20104528. Both companies have their registered office at 24 Upper Ground London SE1 9PD Tel (0044/0) 20 7928 6662. HSF health plan Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority in the UK and is also regulated by the Central Bank of Ireland for conduct of business rules in Ireland. In the UK HSF health plan Limited is a Company Limited by Guarantee in England No 30869.
Telephone: 020 7928 6662